Web development for new clients in JavaScript and React; application and system administration (Linux and Windows); automatize maintenance and reporting tasks using Bash, Python or SQL; deploy new versions systems and custom builds to last stable version.
Maintenance of UBS' Sybase databases and Unix/Windows servers for mortgage markets; automatize tasks using Bash scripting; implement new software releases.
Lead and motivate a team of 20+ Service Desk professionals in a shared environment with outstanding customer service, satisfaction, and timeliness within the organization's budget.
Service Desk Support. Resolving first line problems. Supporting users in Spanish, Italian and English languages.